Returns & Exchanges
RETURN POLICY
We want you to LOVE your purchase but if for some reason you don't, we will gladly accept unworn, unwashed merchandise with original tags for return within 30 days from the date on which you received your package.
You will receive a store credit refund minus a $7.95 deduction for return shipping charges on all returns.
Final Sale items cannot be returned for refund or exchange: final sale items include Accessories, Sale, Discounted, and Promotional Items.
For returns received after 30 days of delivery, we will issue you a store credit refund.
If you are not satisfied with your purchase, please let us know at:
Once we receive your package, you will receive a store credit refund minus a $7.95 deduction for return shipping charges.
We will notify you via email confirming that your return has been processed with the store credit refund amount.
**Please note that your banking institution may require additional days to process and post the refund transaction to your account once they have received the information from us (typically 3-5 business days).
FINAL SALE ITEMS
* Final sale items cannot be returned or exchanged.
Final sale items include markdown or sale items, and all accessories.
Any regular priced items bought with a discount from a promotional code can be returned.
EXCHANGES
If you would like to make an exchange for another size or item, please message us at the email below. Exchanges cannot be guaranteed and will be made only if stock is available. Please note that our inventory moves fast so styles and sizes may sometimes not be available.
DAMAGED & INCORRECT ITEMS
Sometimes mistakes can happen. If you receive an item that is defective, damaged or if we sent you the wrong item, please email Ashanu Customer Service immediately at Hello@shopashanu.com
CANCELLATIONS
You may cancel orders by immediately emailing us at Hello@shopashanu.com. Orders that have already been processed and sent out cannot be cancelled.
RETURNS INSTRUCTIONS
For US order returns, please follow the shipping instructions carefully, and for further questions email Ashanu Customer Service at Hello@shopashanu.com.
RETURNS SHIPPING ADDRESS
ASHANU RETURNS
P.O. Box 747
MERCED, CA 95341
TERMS & CONDITIONS
- Returns and exchanges are only accepted with US orders.
- Returns will be processed within 7 business days upon receipt of the package.
- We inspect all return items and reserve the right to deny or refuse a full store credit refund based on the returned condition of the merchandise. Any items returned which have been worn, returned in poor condition or does not comply with our returns policy will result in an automatic 30% restocking fee.
- If you receive a defective or wrong item, please email us at Hello@shopashanu.com as soon as possible. If possible send us a picture of the defective merchandise.
- Returns that do not meet our return policy, including return instructions, are subject to delayed processing times, 30% restocking fee, or denial.
- You will receive an e-mail confirmation once your Return has been processed.
- By purchasing from www.shopashanu.com, you comply with our returns & exchange policies and accept these terms and conditions.